Customer Support & Help Centre

How Can We Help You?

Our UK customer support team assists buyers, private sellers, and motor trade dealers with every stage of the vehicle transaction journey.

Common Support Topics

1. Vehicle Listings & Photos

• Need help editing specifications or uploading high-resolution photos?
• Private sellers can update asking prices, condition notes, and contact preferences directly from the Seller Dashboard.

2. Vehicle Viewings & Enquiries

• Buyers can message sellers directly through the verified enquiry form on each listing.
• Viewings and inspections should always be arranged during daylight hours at verified premises.
• CarWebb does not take vehicle reservation deposits; all vehicle purchase agreements are made directly between buyer and seller.

3. Dealer Verification & Onboarding

• Independent motor traders looking to obtain the Verified Dealer badge can submit Companies House documentation and proof of commercial trading address through the Dealer Portal.

4. Safety Concerns & Fraud Prevention

• To report suspicious listings, suspected mileage clocking, or phishing messages, contact our dedicated safety team immediately at support@carwebb.com.

Support Operating Hours

• Working Hours: Monday–Friday, 09:00–18:00 UK time (GMT/BST as applicable)
• Target Response Time: Within 24 hours during published support hours
• Direct Support Email: support@carwebb.com