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User Data Deletion Instructions

Compliance with UK GDPR (Right to Erasure) & Meta Platform Terms

CarWebb (operated by CARWEBB LTD) values your privacy. If you use Facebook / Meta Login to authenticate on CarWebb or connect your social accounts, you have the full statutory right to remove our application from your Facebook account and request complete erasure of your personal data at any time.

1

How to Remove CarWebb from your Facebook / Meta Account

To revoke CarWebb’s access to your Facebook profile data, follow these steps provided by Meta:

  1. Log into your Facebook account and go to Settings & Privacy → Settings.
  2. In the left sidebar, navigate to Apps and Websites (or visit facebook.com/settings?tab=applications ).
  3. Find CarWebb in the active list of applications.
  4. Click Remove next to CarWebb.
  5. Confirm the removal to revoke all platform permissions and access tokens.
2

How to Request Permanent Erasure of your CarWebb Data

Removing the Facebook app disconnects future data exchange. If you also wish to permanently erase your CarWebb account, vehicles, listings, and messages from our servers, you can submit a deletion request via either method:

Method A: In-App

Sign in to your Seller Dashboard, open Settings → Account, and click Delete Account.

Method B: Direct Request

Email our Data Protection Officer at support@carwebb.com with the subject “Data Deletion Request” from your registered email address.

Data Retention & Erasure Schedule

Upon receipt of a verified deletion request, our compliance team will execute the following within 30 days pursuant to UK GDPR Article 17:

  • Account Profile & Auth Tokens: Your name, email, avatar, OAuth tokens, and phone number are permanently purged.
  • Vehicle Listings & Media: All published, paused, or draft listings and uploaded photographs are erased from storage.
  • Messages & Inquiries: In-app conversations and buyer inquiries are anonymized or removed.

*Note: Historical VAT/Stripe invoices are retained for 7 years to satisfy statutory HMRC financial and taxation reporting obligations.

CARWEBB LTD (Trading as CarWebb)

Registered in England and Wales • Companies House Registration No. 17427407

Registered Office

334 Slade Lane, Manchester, United Kingdom, M19 2BL

Tax & Corporate Details

Jurisdiction: England and Wales

Official Email Channels
Support Telephone: +44 7706 358836
Support & Enquiries: support@carwebb.com
Privacy & SARs: support@carwebb.com
Safety & Fraud: support@carwebb.com
Formal Complaints: support@carwebb.com
Support Availability & SLA
Monday–Friday, 09:00–18:00 UK time (GMT/BST as applicable)
Target response time: within 24 hours during published support hours
Supervisory Authority (UK Data Protection)

Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. Website: https://ico.org.uk